We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use information in a manner consistent with your rights and our obligations under the Australian Privacy Act and the European Union’s General Data Protection Regulations.
Our website, www.you-niq.com, is owned and operated by Salamander Co Pty Ltd, a company registered in Australia under Australian Business Number 65 604 627 867. The company’s registered address is 9/51 Gould Street, Bondi, NSW 2026, Australia.
SCOPE – WHAT DOES THIS POLICY COVER?
ACCESSING YOUR INFORMATION
Please note that depending on the nature of your access request, it may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.
WHAT PERSONAL INFORMATION WE COLLECT
Some data on our site is collected automatically, other data will only be collected if you voluntarily submit it to us and consent to us using it for the purposes set out in this policy, for example, when signing up for an account.
However we collect most personal information directly from you. For example, if you fill out a form online or provide information to us in an email.
Depending on your use of our site, we may collect some or all of the following information.
What we collect from you (the information you give us):
- Business/company name
- Items ordered on our website
- Billing and delivery address
- Contact information such as email addresses and telephone numbers
If you set up an online account with us, we will also store your password.
If you sign up to receive our email newsletter, we will request and store your email address.
Additionally, if you choose to post comments, product reviews or messages on our website, social media pages (such as Facebook or Instagram) or other message areas, we collect the messages you post and use information you provide to improve this website and our products and services, provide a better customer service experience and to follow up on website visitors who may be violating our policies or abusing our system. When you post comments and messages, other website visitors can also view them. We may also publish transcripts of archived communications.
We urge you to exercise caution when providing personally identifiable financial or other information on product reviews, social media pages or other message areas. Remember that any information you disclose in these areas becomes public information.
When you visit our site, we automatically collect general information that will not personally identify you. For example, technical information detailing your visits to the site including but not limited to:
- Your IP address
- Your web browser type and version
- Your operating system
- Location data
- The URL which you came from, your activity on our website and the site you exit to
This information provides us with usage data so that we can produce anonymous statistics that we use to analyse and improve our business.
What we collect from others
We also work closely with third parties, including, for example, business partners, sub-contractors in technical, payment and delivery services to fulfil your orders and may receive information about you from them.
We may also collect personal information from other companies that are able to disclose it to us, if it’s not practical to collect it from you. For example, in certain circumstances, if you have made an order with us and we need to reach you regarding your order and are unable to do so via the contact details provided on the order.
HOW WE USE THE PERSONAL INFORMATION WE COLLECT
We use the information you give us to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. Specifically:
- Providing and managing your account with us
- Providing and managing your access to our website
- Personalising and tailoring your experience on our site
- Supplying our products to you
- Personalising and tailoring our products for you
- Contacting you regarding your order or responding to any inquiries or requests from you
- Requesting feedback from you to improve or update this website, its products and services as part of our continuous improvement initiatives.
- Supplying you with email communications e.g. marketing newsletters, back in stock alerts, abandoned cart alerts etc. that you have subscribed to (you may unsubscribe or opt-out at any time by clicking on the unsubscribe link in any of our emails
- Market research
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience
In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you without your consent for us to be able to use such data.
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our products. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following applies:
- you have given consent to the processing of your personal data for one or more specific purposes;
- processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which we are subject;
- processing is necessary to protect the vital interests of you or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
- processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
DO WE SHARE PERSONAL INFORMATION?
We may share your information with certain business partners, suppliers and sub-contractors for the performance of any contract we enter into with you or them. These may include but are not limited to freight and logistics companies (to deliver the goods you have ordered) or payment providers such as Paypal.
We use your email address to answer email we receive from you and to provide status updates for the Service. We will not share your email address with outside parties except as set forth in this policy.
We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.
Your data may also be shared if we or substantially all of our assets are acquired by a third party, in which case personal information held by us will be one of the transferred assets.
We will not sell, rent, or lease your personal information to others.
HOW WE STORE PERSONAL INFORMATION
We only keep your data for as long as we need to in order to use it as described in this policy, and/or for as long as we have your permission to keep it.
If you reside European Union, some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage and the use of the EU-approved Model Contractual Arrangements.
All information you provide to us is stored on secure servers. All supplied personal information is transmitted via Secure Socket Layer (SSL) technology and our database is only accessible by those authorised with special access rights to such systems who are required to keep the information confidential.
We DO NOT store your credit card information.
All payments are processed securely via PayPal, a safer way to pay online without sharing any financial details with the merchant.
HOW WE SECURE PERSONAL INFORMATION
Data security is of great importance to us, and we take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
All sensitive and private data exchange between our site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.
In addition, where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, while we will take all reasonable steps to protect your personal information, as no online data transmission is ever completely secure, we cannot guarantee the security of any personal information you disclose online. You must accept the inherent security implications of providing information online over the Internet and you agree not to hold us responsible for any breach of security unless we have been negligent or in wilful default.
LINKS TO OTHER WEBSITES
Our website may contain links to other sites that are not under our control. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
WHAT IF OUR BUSINESS CHANGES OWNERSHIP
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
HOW YOU CAN CONTROL YOUR PERSONAL INFORMATION
When you submit information via our site, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and by managing your account with us.
YOUR RIGHTS UNDER GDPR
Under the GDPR, you have:
- the right to request access to, deletion of or correction of, your personal data held by us;
- the right to complain to a supervisory authority;
- be informed of what data processing is taking place;
- the right to restrict processing;
- the right to data portability;
- object to processing of your personal data;
- rights with respect to automated decision-making and profiling.
YOUR RIGHT TO WITHHOLD INFORMATION
You may access our site without providing any data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
YOUR RIGHT TO WITHDRAW/ERASE/CORRECT INFORMATION AFTER YOUR HAVE PROVIDED IT TO US
We take reasonable steps to help ensure that the personal information we collect from you is accurate, complete and current. You may request access to your personal information and request that erroneous or inaccurate personal information be updated. You may also withdraw your consent for us to use your personal data as set out in this policy at any time by contacting us and we will delete your data from our systems to the extent permissible by the relevant laws and our obligations therein. However, you acknowledge this may limit our ability to provide the best possible service to you.
You also have the legal right to ask for a copy of any of your personal data held by us (where such data is held).
You may invoke these rights by contacting us via the contact details provided in the ‘Accessing your information’ section of this policy. We will respond promptly to your requests in accordance with applicable laws.
For your protection, we may only implement requests with respect to the personal information associated with the e-mail address that you use to send us your request, and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardise the privacy of others, are not possible for us to fulfil, or would cause us to take any action that is not permissible under applicable laws. Additionally, as required by applicable laws, we may need to retain certain personal information for a longer period for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.
WHAT ARE COOKIES
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. These cookies are known as your “Unique Visitor Cookie” and identify your visit only by a random number (e.g. #12489), the name of the domain from where the cookie has come and the “lifetime” of the cookie.
You can accept or decline our cookies by adjusting the “accept cookies” setting on your browser, however this may affect the functionality of our website on your browser. For example, you may not be able to personalise features on our website if you decline our cookies.
WHAT COOKIES WE USE
By using our site you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites, services, and/or parties other than us. We use third party cookies on our site for analytics/marketing insights as well as advertising services. These cookies are not integral to the functioning of our site.
All cookies used by and on our site are used in accordance with current EU Cookie Law.
Our cookies do not store information which could be used to identify you personally, such as your contact details.
Certain features of our site depend on cookies to function. Australian and EU Cookie Law deem these cookies to be “strictly necessary”. These cookies are outlined below. Your consent will not be sought to place these cookies. You may still block these cookies by changing your internet browser’s settings but please be aware that our site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
These “strictly necessary” cookies are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
The following “strictly necessary” may be placed on your computer or device:
Woocommerce – this cookie is placed to keep track of sales and shopping cart items.
Cloudflare – website security and speed by delivering content from a distributed servers. The cookie is used to identify clients behind a shared IP address and apply security settings on a per-client basis.
WordPress – login cookie to allow users to log into any account they may have created on the site.
In addition to these “strictly necessary” cookies, we also use the following third party “analytical/performance” cookies which may be placed on your computer or device:
Google Analytics – website analytics. Our site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics (non-personal information), enabling us to better understand how people use our site. This, in turn, enables us to improve our site and the products and services offered through it. As advised, you do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you. Certain of these cookies may be placed immediately when you first visit our site and it may not be possible for us to obtain your prior consent. You may remove these cookies and prevent future use of them by following the steps outlined for this by your internet browser.
Instagram – cookies used to target users with personalised advertisements
You can choose to share content from our site with others via these social networks listed above and so you may also be sent cookies from these websites.
HOW DO I BLOCK COOKIES
By default, most internet browsers accept cookies but this can be changed. You can choose to enable or disable cookies in your browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies at any time however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Precisely how cookies are blocked will vary and will depend upon the browser that you use.
We recommend that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
What will happen if I disable all cookies?
If you choose to disable access to all cookies on your browser you will not be able to login, register or purchase from this website.
This document was last updated on 12 June, 2020